Is Basecamp down right now?

No. Our checks are finding no problems with Basecamp right now. That verdict is live, and the banner at the top of this page carries it too. We re-check Basecamp continuously using its official status feed, direct network probes and reports from visitors, stopping at the first check that gives a clear answer, and the page updates itself as soon as anything changes. A green verdict does not rule out a fault affecting only some users or regions.

The problems visitors report most often on this page are website / app down, can't log in, can't connect, upload failing, files won't sync, chat not working, can't post or comment and no notifications. Those are the options the report button offers for Basecamp, chosen for how this service actually fails rather than a generic list, and the "user reports" chart above breaks down which ones people are picking right now.

Our checks run from one place on the internet, so a fault limited to your region or network can be real while our probes succeed. With Basecamp specifically, regional CDN edge nodes, database read replicas, or your organization's single sign-on provider can fail independently of Basecamp's core service. That is why this page reports what it observed rather than declaring the service healthy, and why reports from other visitors count toward the verdict.

For Basecamp, try logging in from a different network (mobile data instead of WiFi, or a public network) and check if you can load your project dashboard. A problem that follows you across networks and devices is very unlikely to be yours.

If this page shows evidence of problems, the fault is most likely on Basecamp's side. Specifically: do not repeatedly refresh or resubmit forms, as this can queue duplicate messages or tasks when service recovers. Reporting it here helps other people see they are not alone.

Continuously, around the clock. Basecamp publishes a machine-readable status feed, so our first check reads it directly and reports what Basecamp itself says. If that feed is unreachable we fall back to a direct HTTP probe, then an ICMP ping, then reports from visitors. The verification tier box on this page names whichever check produced the verdict you are reading, so you can see how direct the evidence is.

Yes, at www.basecampstatus.com, and it is linked further up this page. That is Basecamp's own account of their service and it is the place to look for their estimate of a fix. We read it where we can, but we publish our own observations beside it rather than only repeating theirs, because an operator's status page can lag a problem their users are already hitting.

No. status.buzz is an independent monitoring site operated by LuzLab LLC, with no connection to Basecamp or basecamp.com. It reads publicly available endpoints and status feeds, and publishes what it observed. For account or billing problems you need Basecamp's own support, not us.