Is SoftBank down right now?

No. Our checks are finding no problems with SoftBank right now. That verdict is live, and the banner at the top of this page carries it too. We re-check SoftBank continuously using its official status feed, direct network probes and reports from visitors, stopping at the first check that gives a clear answer, and the page updates itself as soon as anything changes. A green verdict does not rule out a fault affecting only some users or regions.

The problems visitors report most often on this page are can't connect, calls dropping, messages not sending, lag or disconnects, DNS / site unreachable, website / app down and high latency. Those are the options the report button offers for SoftBank, chosen for how this service actually fails rather than a generic list, and the "user reports" chart above breaks down which ones people are picking right now.

Our checks run from one place on the internet, so a fault limited to your region or network can be real while our probes succeed. With SoftBank specifically, SoftBank's network has regional cell towers and backhaul links that fail independently, so your area may lose service while other regions remain unaffected, or your phone may lose data while calls still work on a different band. That is why this page reports what it observed rather than declaring the service healthy, and why reports from other visitors count toward the verdict.

For SoftBank, try calling a friend on a different carrier's phone from the same location, or check if other SoftBank users nearby report the same problem on social media. A problem that follows you across networks and devices is very unlikely to be yours.

If this page shows evidence of problems, the fault is most likely on SoftBank's side. Specifically: avoid repeatedly toggling airplane mode or restarting your phone, as this can cause your device to lose its connection slot when the network recovers, leaving you unable to reconnect until the queue clears. Reporting it here helps other people see they are not alone.

Continuously, around the clock. SoftBank does not publish a machine-readable status feed, so we cannot read a verdict from them. We probe softbank.jp directly over HTTP, fall back to an ICMP ping if that is inconclusive, and weigh reports from visitors. That means we can tell you the service is unreachable, but not what SoftBank says about it. The verification tier box on this page names whichever check produced the verdict you are reading, so you can see how direct the evidence is.

No. status.buzz is an independent monitoring site operated by LuzLab LLC, with no connection to SoftBank or softbank.jp. It reads publicly available endpoints and status feeds, and publishes what it observed. For account or billing problems you need SoftBank's own support, not us.