Is CVS/Aetna down right now?

No. Our checks are finding no problems with CVS/Aetna right now. That verdict is live, and the banner at the top of this page carries it too. We re-check CVS/Aetna continuously using its official status feed, direct network probes and reports from visitors, stopping at the first check that gives a clear answer, and the page updates itself as soon as anything changes. A green verdict does not rule out a fault affecting only some users or regions.

The problems visitors report most often on this page are can't log in, API errors, can't connect, website / app down, no response / timing out, slow or laggy, 5xx error pages and checkout or payment. Those are the options the report button offers for CVS/Aetna, chosen for how this service actually fails rather than a generic list, and the "user reports" chart above breaks down which ones people are picking right now.

Our checks run from one place on the internet, so a fault limited to your region or network can be real while our probes succeed. With CVS/Aetna specifically, CVS/Aetna's member portal, claims processing backend, and pharmacy systems operate on separate infrastructure, so one region or subsystem can fail while others remain accessible. That is why this page reports what it observed rather than declaring the service healthy, and why reports from other visitors count toward the verdict.

For CVS/Aetna, try logging in from a different device and network, then check your claim status directly on the CVS/Aetna website rather than through email or phone. A problem that follows you across networks and devices is very unlikely to be yours.

If this page shows evidence of problems, the fault is most likely on CVS/Aetna's side. Specifically: do not resubmit claims multiple times, as duplicate submissions can cause processing delays and confusion when systems recover; instead, note your submission time and contact support once service is restored. Reporting it here helps other people see they are not alone.

Continuously, around the clock. CVS/Aetna does not publish a machine-readable status feed, so we cannot read a verdict from them. We probe cvs.com directly over HTTP, fall back to an ICMP ping if that is inconclusive, and weigh reports from visitors. That means we can tell you the service is unreachable, but not what CVS/Aetna says about it. The verification tier box on this page names whichever check produced the verdict you are reading, so you can see how direct the evidence is.

No. status.buzz is an independent monitoring site operated by LuzLab LLC, with no connection to CVS/Aetna or cvs.com. It reads publicly available endpoints and status feeds, and publishes what it observed. For account or billing problems you need CVS/Aetna's own support, not us.